HelpDesk Articles

Devices

Yes. BlendTV works on many devices including Android, IOS, Roku, Amazon Fire.

With our Basic subscription you can use BlendTV on one device at a time. Our Multi User package allows up to 6 users on different devices simultaneously.

Troubleshooting

When you first click on a channel it may appear to be a little pixelated at the beginning. This is happening because the program is building up enough data in order to provide a buffer free watching experience. Please allow up to a minute for the video to display its normal resolution. If the video still appears to be pixelated after one minute your device may not be getting enough internet. Please follow our list of tips to help improve the internet speed on the device that you are using.

  • Run a speed test on your device and make sure it is getting at least 5 Mbps of internet speed.
  • Reset your router by unplugging it. Wait 30 seconds and then plug it back in and let it fully restart.
  • Move your router closer to your device or your device closer to your router.
  • Use an Ethernet cable instead of Wifi when possible.
  • Restart your device and then open the BlendTV app.
  • Contact your internet provider if you are receiving less speed then you are paying for.

If you are getting a completely black screen inside of the BlendTV application, it is most likely because another program is using the video player in the background. To fix this issue simply restart your device and then reopen the BlendTV application.

If you get a pop up saying that their are too many users, this is because someone else logged into your account and is watching a channel. If you would like to have up to six simultaneous users at one time, please subscribe to our multi user package.

The first and usually most overlooked reason that buffering occurs is your own internet speed. If you are going to stream your video content you need fast internet. While you can get away with 5 Mbps down for most streams, this is really the absolute minimum speed needed for a good streaming experience. When you take into account speed lost through Wi-Fi (Usually much more than you think,) other devices in your house using bandwidth and fluctuations in the internet speed you are actually getting from your provider you can see how 10 Mbps can turn to 5 or below very quickly. What is the recommend internet speed for streaming? This is a personal preference but we recommend for an optimal streaming experience you should have 10 Mbps or higher. There are also several other factors that can affect your own internet speeds. The most common negative factor is Wifi. Wifi is extremely convenient for connecting lots of devices to the internet without having to connect them with a wire. With this convenience comes a downside. Wifi signal fluctuates up and down very often which can lead to buffering. We cannot stress enough how quickly Wifi signal and speeds degrade over distance and through obstacles like walls. People are under the impression that if they are getting a wifi signal to a device that the device is getting the same amount of bandwidth as they pay for. I have 200 Mbps down at my house and about 15 feet from my router through one glass door I get about 30 Mbps down to my Google Pixel XL. This goes to show how much wifi can degrade over distance and obstacles. Another huge factor with your internet speed is who else is using it and what are they doing. If you have 10 Mbps down and a family member is downloading a bunch of stuff and another family member is playing an online game then there is a strong chance your video content is going to buffer. Another great tip to help increase your speed is to reset your router once a week. Your internet provider spent time and money finding a router that they can give you that works just enough to provide a decent signal. They skimped and penny pinched as much as they could to save themselves money. So your stock router is not of the highest quality. With that being said, over time these routers degrade in the speed they are able to broadcast. By simply unplugging the router for 30 seconds and then plugging it back in we have seen many customers internet speed double. If you haven’t reset your router in a long time or forever it is a great idea to do this. So to summarize your internet speed and how it effects buffering while streaming.

  • Minimum of 5 Mbps download speed on your device, while the preferred speed is around 10 Mbps of download speed
  • Connecting your unit to the internet via an Ethernet cable is ideal if possible
  • If you must use Wifi, make sure the device is very close to the router (15 feet or under is ideal)
  • Make sure you have reset your router recently.
  • Keep in mind what others in your household are doing on the internet. If they are doing anything bandwidth intensive it can affect your streaming.

Internet

Yes, the BlendTV App will work on Wifi or Ethernet. We do recommend that you have speeds of 10Mbps or higher for an optimal streaming experience.

Although you can watch channels with only 5 Mbps of download speed, we do recommend speeds of 10 Mbps for an optimal streaming experience.

Channels

We have multiple redundant servers, so channels should never go down. But if one is down, we have a system in place that notifies us immediately. So no need to contact us about it, we are already working to restore that channel. For issues with programming on a specific channel, try changing channels, then change back to the original channel. Alternatively, you can open your Guide and re-select the channel you're currently viewing to relaunch the stream

Our contract with the channels we offer ensures that there are no sports blackouts period!

Account

Simple! Click HERE and login using your BlendTV login information. You can upgrade your account, change billing information and more!...

Installing BlendTV

To install BlendTV on your Android device - open the Google Play Store and search BlendTV. This will bring up the application and you can install BlendTV from there..

Coming soon...

Have some feedback or found a bug? Please help us by dropping a ticket at our Help Portal.